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Roden Zeppelin Staaken Decal Problems Roden Zeppelin Staaken Decal Problems

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Old 26 December 2006, 03:43 AM   #1 (permalink)
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Roden Zeppelin Staaken Decal Problems
Gentlemen,
I recently purchased Roden's Zeppelin Staaken. An impressive kit, but with a big problem. The Lozenge Decals were covered with the cutting templates and at two of the three decals the templates were adhered to them. Also I did my best to remove the templates from the decals carefully, the decals were badly damaged and now nearly useless.

My local dealer told me that he can not provide me with replacement decals and I should get in contact with Roden directly. Does anyone know an e-mail adress where I can order replacement decals and does support Roden the modeller with these?

TIA

Wolfgang
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Old 26 December 2006, 03:50 AM   #2 (permalink)
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http://www.rodenplant.com/ and their email address is roden@rodenplant.com

They have replaced decals in the past for some of their other kits.
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Old 26 December 2006, 09:16 AM   #3 (permalink)
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Thanks for the answer

I've sent an email to Roden.
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Old 27 December 2006, 11:33 PM   #4 (permalink)
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same here :(
Just checked mine & same problem
I've also sent an email & will pass on any response. If you could also pass on any response you get it would be appreciated.
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Old 28 December 2006, 04:24 AM   #5 (permalink)
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Now that's service!!
Wow!
Very very impressive!

Dear BILL,
With this very message I inform You that missing decals will be sure sent to You soon to the specified address:
With the great respect and best regards,
Olga
Marketing & Sales Manager
RODEN
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Old 29 December 2006, 02:45 AM   #6 (permalink)
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Got the same answer. No we have to wait and see, what happens
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Old 29 December 2006, 03:40 AM   #7 (permalink)
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yep
here's hoping
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Old 6 January 2007, 04:20 AM   #8 (permalink)
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Got a complete new set of decals today. The new decals are in perfect condition.

Great service from Roden. Thanks a lot!
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