Roden 1/32nd Pfalz D.III Problem

SteveS · 2 July 2007, 05:40 PM

Quote:

Originally Posted by SteveS

I did email Roden last night and will let everyone know about their answer, if any.

Salute,
Steve

Today I recieved an email from Roden that replacement wings will be on their way to me shortly.

Hats off to Roden for superior customer service!

Salute,
Steve

MicroSculpt · 10 July 2007, 06:29 AM

Got my Pfalz yesterday. What a beautiful kit! I'd say their best 1/32 kit yet. Beautiful details and looks like a Pflaz.

I had the same packaging problem and will be contacting Roden. Three of the four tips were bent rather severely.

Otherwise I am VERY pleased.

Tom

Lugarno67 · 10 July 2007, 05:51 PM

Quote:

Originally Posted by SteveS

Today I recieved an email from Roden that replacement wings will be on their way to me shortly.

Hats off to Roden for superior customer service!

Salute,
Steve

Nothing against Roden, but wouldn't superior customer service actually prevent these kinds of problems? If Hobbycraft can use rubber bands and cardboard, surely others can.

SteveS · 12 July 2007, 03:35 PM

Roden emailed me today that my replacement wings were already in the mail.

Salute,
Steve

buzz1941 · 12 July 2007, 04:04 PM

I have the sneaky feeling that if enough people compalin to Roden, they might alter their packaging. Wouldn't take much.

SteveS · 13 July 2007, 09:22 AM

Quote:

Originally Posted by buzz1941

I have the sneaky feeling that if enough people compalin to Roden, they might alter their packaging. Wouldn't take much.

If complaining doesn't work, paying all that postage to ship replacement parts all over the world just might. I paid for the shipping to the distributer in the price I paid for the kit. Now its all out of pocket (and profits) for them.

Minewhile, I'm still waiting for a answer from Glencoe regarding blobs of plastic that was supposed to be decking for one of their Albatros kits. I think the letter was mailed roughly ten years ago.

Kits have progressed so much since then that now building it would never cross my mind.

So I really can't complain about Roden. Besides, don't we all learn from our mistakes? Well, most of us anyway!

Salute,
Steve

stoney · 16 July 2007, 04:38 PM

Say guys, I've e-mailed Roden twice now hoping to get a replacement upper wing, but as yet they haven't answered any of my requests. I've been using the contact addy on their web site, is that the one everyone else is getting a response from? Thanks.

SteveS · 16 July 2007, 05:38 PM

Quote:

Originally Posted by stoney

Say guys, I've e-mailed Roden twice now hoping to get a replacement upper wing, but as yet they haven't answered any of my requests. I've been using the contact addy on their web site, is that the one everyone else is getting a response from? Thanks.

Hey Stoney!

I used the "mail" link on the website. roden@rodenplant.com

The Sales manager's name who contacted me was Olga Dzyundzya.

Good Luck. They say the "third times a charm!"

Salute,
Steve

stoney · 16 July 2007, 05:47 PM

Thanks loads SteveS. I'll try that one now.

Rittersbach · 16 July 2007, 06:22 PM

Quote:

Originally Posted by Lugarno67

Nothing against Roden, but wouldn't superior customer service actually prevent these kinds of problems? If Hobbycraft can use rubber bands and cardboard, surely others can.

Superior QA processes would have prevented this. Superior customer service is what they do before and after the sale. Looks like they stepped up, as they should.