Roden 1/32nd Pfalz D.III Problem

SteveS · 17 July 2007, 11:56 AM

My replacement parts arrived today damage free.

Not surprisingly, they were cut off the sprue, and taped to a sturdy pieces of cardboard.

Salute,
Steve

StevePratt · 17 July 2007, 03:38 PM

Quote:

Originally Posted by stoney

Say guys, I've e-mailed Roden twice now hoping to get a replacement upper wing, but as yet they haven't answered any of my requests. I've been using the contact addy on their web site, is that the one everyone else is getting a response from? Thanks.

Stoney,

Sometimes it takes a little while for them to respond, however, the couple of times I've ever contacted them for anything, they've always come through. It may take 10 days or so before you hear from them...others may correct me here as I don't remember exactly. Also, be sure to include your mailing address in your email. That will save considerable time.

Cheers, and good luck......

Lugarno67 · 17 July 2007, 07:05 PM

Quote:

Originally Posted by Rittersbach

Superior QA processes would have prevented this. Superior customer service is what they do before and after the sale. Looks like they stepped up, as they should.

Hmmm, same difference, as far as I'm concerned. Again, nothing personally against Roden, but I see them sending out replacements for stuff that got damaged due to their own poor design and/or manufacturing, as unremarkable.

I contrast that with the late, lamented Accurate Miniatures. I bought one of their TBMs, and later decided I wanted to use a different color scheme and ordnance. So I called them and offered to pay for the decals and plastic -- and they refused! They sent the stuff on their dime, including postage.

Now that's service.

bobs_buckles · 18 July 2007, 12:37 PM

Hello all,
I got mine today and the same problem. Bent tips and also chunks of plastic chipped away from the lower.
I have written to Roden and do expect them to come through and deliver. It's a shame that I should have to wait another 2 weeks before I can start what I think will be one of my favorite builds ever.
Fingers crossed x

Cheers
Bob

drIace · 18 July 2007, 01:40 PM

Quote:

Originally Posted by Lugarno67;334724

I contrast that with the late, lamented Accurate Miniatures. I bought one of their TBMs, and later decided I wanted to use a different color scheme and ordnance. So I called them and offered to pay for the decals and plastic -- and they refused! They sent the stuff on their dime, including postage.

Now [I

that's[/I] service.

They are STILL in business ( albeit at a reduced scale)

stoney · 18 July 2007, 05:34 PM

Eureka!! I got my wings in the mail today. Now that WAS fast.

Two thumbs up to the Roden folks.

tengew · 18 July 2007, 11:57 PM

I used to repair the injection machines at a plastic place in the states
Part of them keeping the kit price low is not hiring the most skilled people for your packing
An other problem could be that they are shooting the parts too fast and are not cooling fast enough to keep from distorting on the catch bin
Where they behind on the release of this kit???
Many thing can contribute to the problems your seeing
But if they are working to fix it they probably knew there was a problem and didn’t want to miss the dead line for shipping

StephenLawson · 30 July 2007, 08:59 PM

I was sent a review exmple and the wings were taped to carboard. No Damage. Kudos to Rosen for hearing our concerns.

Craig · 1 August 2007, 10:11 AM

Quote:

Originally Posted by StephenLawson

I was sent a review exmple and the wings were taped to carboard. No Damage. Kudos to Rosen for hearing our concerns.

Really looking forward to seeing what you make of this kit. Any ideas which color scheme you'll use?

When I get to it, I'm pretty sure I'll go with the green/mauve scheme, with a Jasta 10 yellow nose.

Kofoed · 1 August 2007, 11:16 AM

Just to let you know, I very recently bought myself one in Copenhagen, nothing to complain about. Looks stunning, looking forward to start, but now I have quite a lot waiting to be built.

Very smart of the kit manufacturers. Not so many years ago it became possible to get ww1 models in good quality in 1/48. When we get all of them we want, they start producing them in a very handsome scale, 1/32! Well, that's just a positive problem, isn't it?

So now I have seen two perfectly 1/32 Pfalz'es from Roden.
Thank you.
Kofoed